Contact

Please contact us if you have any queries

tastea is happy to help. There’s a high chance that we have already answered your question on our FAQ page.

Unfortunately, we are unable to answer any medical questions, as well as any questions about possible results. This is because we do not want to take any risks with your health and because tastea’s teas are 100% natural.

tastea

Chamber of Commerce number: 73257591
VAT number: NL859424649B01

About tastea

Tastea is specialised in luxurious tea blends which can do great things for your health. Our detox tea programme is the first 100% natural, non-laxative blend in the Benelux, which gives you energy and helps to detoxify your body.

Why choose tastea?

Simple! Just one cup in the morning and one cup in the evening can do amazing things for your physical and mental health.

<h2 class="header-a ">Frequently asked questions</h2><div class="accordion-a a "><strong>General</strong><h3><span>1.1</span> What is Tastea?</h3><div><p><p>Tastea lets you order luxurious and completely natural tea-blends. Our goal is to have to enjoy tea in the best possible flavors all whilst staying healthy.</p><p> </p></p></div><h3><span>1.2</span> Why choose Tastea?</h3><div><p><p><span data-contrast="auto">Tastea's tea-blends are completely natural without the addition of artificial aroma's and coloring. Our goal is to have you</span></p><p><span data-contrast="auto">Our tea blends are completely natural and free from added artificial aromas and colorings. Our goal is to have to enjoy tea in the best possible flavors all whilst staying healthy. We've got tea blends for nearly every need, wether you're pregnant, wanting to lose some weight, need an energy booster or want to increase your focus. There's a tea for everyone.</span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p><p><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}">The best about our teas is that you choose what you want to brew with it, be it a hot cup or a refreshing iced tea. Do what you like best.</span></p></p></div><h3><span>1.3</span> Can I receive a sample?</h3><div><p><p>Unfortunately we do not offer any samples of our teas. The best way to taste several teas is by getting the <a href="https://www.tastea.eu/en/leaf-me-alone-box-copy.html">Tastea Tasting Box.</a></p></p></div><strong>Tastea Tea</strong><h3><span>2.1</span> Is the tea biological?</h3><div><p><p>Nearly all our teas are biologically grown and processed. All teas are fully made of natural ingredients.</p></p></div><h3><span>2.2</span> How many calories and/or carbs are in the tea blends?</h3><div><p><p>The teas contain little to no calories and carbohydrates. De teas contain such a low amount that it's near immeasurable and will not influence calorie intake. For this reason it isn't stated on the packaging and online.</p></p></div><h3><span>2.3</span> What is the price of the tea based on?</h3><div><p><p>Tastea teas are hand-plucked blends with actual fruit, the purest herbs and spices and are completely natural. Plucking tea leaves is a labor intensive proces that requires lots of manual labor. When using machine harvesting, the quality of tea goes down considerably. As we think the quality of hand-plucked tea is of higher quality, this suits the tastea experience better.</p></p></div><h3><span>2.4</span> How much tea should I use per cup?</h3><div><p><p><span class="EOP SCXW116885157 BCX9" data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}">We recommend using between 2.5-5 grams of tea per 400ml, to ensure optimal flavor experience. The combinations of the tea blends are so diverse, that the amount of tea differs per blend. Every tin has the perfect preparation detailed on the outside, but in the end this comes down to personal flavor, so do what you like best!</span></p></p></div><h3><span>2.5</span> When does tea expire?</h3><div><p><p>Tea, luckily, can't go bad. But to ensure the highest quality is enjoyed, we recommend finishing a tin within 3 months of opening. To assist with the teas longevity, store at room temperature away from direct sunlight.</p></p></div><strong>Theine (cafeine) free tea</strong><h3><span>3.1</span> Which teas do not contain theïne (caffeine)?</h3><div><p><p><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}">The following tea blends do not contain any theine:</span></p><ul><li data-leveltext="" data-font="Symbol" data-listid="1" aria-setsize="-1" data-aria-posinset="1" data-aria-level="1"><span data-contrast="auto">Ibiza Feeling </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li><li data-leveltext="" data-font="Symbol" data-listid="1" aria-setsize="-1" data-aria-posinset="2" data-aria-level="1"><span data-contrast="auto">Bae Sweet </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li><li data-leveltext="" data-font="Symbol" data-listid="1" aria-setsize="-1" data-aria-posinset="3" data-aria-level="1"><span data-contrast="auto">Sweet Dreams </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li><li data-leveltext="" data-font="Symbol" data-listid="1" aria-setsize="-1" data-aria-posinset="4" data-aria-level="1"><span data-contrast="auto">Calm Down </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li><li data-leveltext="" data-font="Symbol" data-listid="2" aria-setsize="-1" data-aria-posinset="5" data-aria-level="1"><span data-contrast="auto">Pop n Chill </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li><li data-leveltext="" data-font="Symbol" data-listid="2" aria-setsize="-1" data-aria-posinset="6" data-aria-level="1"><span data-contrast="auto">Mama’s Milkshake </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li><li data-leveltext="" data-font="Symbol" data-listid="2" aria-setsize="-1" data-aria-posinset="7" data-aria-level="1"><span data-contrast="auto">Bun in the Oven </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li><li data-leveltext="" data-font="Symbol" data-listid="2" aria-setsize="-1" data-aria-posinset="8" data-aria-level="1"><span data-contrast="auto">Detox evening </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li><li data-leveltext="" data-font="Symbol" data-listid="2" aria-setsize="-1" data-aria-posinset="9" data-aria-level="1"><span data-contrast="auto">Tuttu Frutti Ice Tea </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li><li data-leveltext="" data-font="Symbol" data-listid="3" aria-setsize="-1" data-aria-posinset="10" data-aria-level="1"><span data-contrast="auto">Sunset Ice Tea </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li><li data-leveltext="" data-font="Symbol" data-listid="3" aria-setsize="-1" data-aria-posinset="11" data-aria-level="1"><span data-contrast="auto">Croco Lion </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li><li data-leveltext="" data-font="Symbol" data-listid="3" aria-setsize="-1" data-aria-posinset="12" data-aria-level="1"><span data-contrast="auto">Crazy Giraffe </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li><li data-leveltext="" data-font="Symbol" data-listid="3" aria-setsize="-1" data-aria-posinset="13" data-aria-level="1"><span data-contrast="auto">Blue Unicorn </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li><li data-leveltext="" data-font="Symbol" data-listid="3" aria-setsize="-1" data-aria-posinset="14" data-aria-level="1"><span data-contrast="auto">Pina Colada </span><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></li></ul></p></div><strong>Weight loss tea</strong><h3><span>4.1</span> Can I lose weight by using Skintight and/or 30-Day Detox?</h3><div><p><p>The tea is completely natural and has aided many customers with achieving their goals. The tea contributes to a healthy lifestyle and a positive feeling. As the herbs and spices used in these teas are diuretic, we recommend drinking enough water to keep your moisture balance in check. As tea is not a medicine, we cannot guarantee effects. Every body reacts differently to herbs and spices. The tea is mainly an tool to assist you in achieving your goals in a natural way.</p></p></div><h3><span>4.2</span> Is it possible to combine 30-Day Detox and Skintight?</h3><div><p><p><span class="EOP SCXW199830811 BCX9" data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}">It's absolutely possible to combine Detox and Skintight. 30-Day Detox requires you to have 2 cups per day in the morning and in the evening. Whereas you should consume Skintight before every meal. This allows for the following routine: Before breakfast a cup of Skintight. After, during or just after breakfast a cup of Detox Morning. Then before lunch a cup of Skintight. Followed by a cup of Skintight before dinner and an hour before bed a cup of Detox Evening.</span></p></p></div><h3><span>4.3</span> How many times can I use 30-Day Detox?</h3><div><p><p>Following the 30-Day Detox, we recommend a detox-break of 7 days. This time will make sure your bodes doesn't get used to the herbs and spices in the tea, so when you start your next Detox, your body react to the tea as you expect it will. Aside from the recommended break, you may repeat the 30-Day Detox as many times as you think you need.</p></p></div><h3><span>4.4</span> Why does Skintight have such a pronounced flavor?</h3><div><p><p><span class="EOP SCXW60600055 BCX9" data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}">Skintight has quite a pronounced flavor as it's a black tea with herbs without added artificial enhancers. When you experience the tea to be too strong, the best option is to add a slice of lemon or add a couple leaves of mint; this masks other flavors.</span></p></p></div><strong>Medical</strong><h3><span>5.1</span> I've got a medical/pregnancy related question.</h3><div><p><p><span data-contrast="auto">Our teas are completely natural, free from artificial additives. The tea is meant to support natural processes of your organs. During development of our blends, we meticulously research any side effects, but as no proven side effects or laxative effects are found, we can not give any medical advice. For medical advice always contact your General Practitioner. The ingredients of every blend are stated with every one of our blends on our webpage https://www.tastea.eu/en/.</span></p></p></div><strong>Payments</strong><h3><span>6.1</span> How can I place an order?</h3><div><p><p>Start ordering by placing an item in your cart.</p></p></div><h3><span>6.2</span> What payment methods are accepted?</h3><div><p><p><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}">Our webshop allows for the following payment methods:</span></p><ul><li>IDeal</li><li>Visa</li><li>Mastercard </li><li>Klarna</li><li>Sofortbanking eCommerce </li><li>Paypal</li><li>MisterCash/Bancontact </li><li>Amex</li><li>Bank overschijving</li></ul></p></div><h3><span>6.3</span> How do I stay informed of any discounts or promotions?</h3><div><p><p><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}">When you sign up for our newsletter and follow us on Facebook and Instagram, you'll be informed of any of our discounts and promotions:</span></p><p><span data-contrast="auto">Newsletter: </span><a href="https://www.tastea.eu/en/"><span data-contrast="none">https://www.tastea.eu/en/</span></a></p><p><span data-contrast="auto">Facebook: </span><a href="https://www.facebook.com/tastea.eu"><span data-contrast="none">https://www.facebook.com/tastea.eu</span></a><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p><p><span data-contrast="auto">Instagram: </span><a href="https://www.instagram.com/tastea.eu/"><span data-contrast="none">https://www.instagram.com/tastea.eu/</span></a><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p></p></div><h3><span>6.4</span> Can a discount be added after placing an order?</h3><div><p><p>Unfortunately discounts or promotions cannot be processed after finalizing an order.</p></p></div><h3><span>6.5</span> Can I buy now and pay later?</h3><div><p><p>Klarna is the only option to buy now and pay later; order what you need and select the Klarna payment option during checkout. After receiving your order you just pay for what you want to keep. Klarna will send you an invoice later, which you need to pay within 14 days.</p></p></div><strong>Shipping</strong><h3><span>7.1</span> What are the fees for shipping?</h3><div><p><p><span class="EOP SCXW250905790 BCX9" data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}">The costs of shipping are €4,95 per order. Orders over €35 are shipped out free to The Netherlands and Belgium.</span></p></p></div><h3><span>7.2</span> What are orders packaged in?</h3><div><p><p><span data-contrast="auto">We pack orders in FSC Certified cardboard boxes.</span></p><p><span data-contrast="auto">The FSC Certification stands for paper and paper products from responsibly managed forestry. The paper pulp does not come from Highly Valued Forests (ancient forests) and plantations that are not on grounds previously occupied by tropical rainforest. The certification judges the source and raw materials for paper and paper products.</span></p><p>Since 1993 FSC helps preserve the world's forests. FSC made worldwide general standards when it comes responsible forestry. The FSC Certification allows foresters to distinguish themselves from ones that do not uphold the same responsibility standards.</p></p></div><h3><span>7.3</span> When will my order be shipped?</h3><div><p><p>If you order before 18:00hr you'll receive your order the next day.</p></p></div><h3><span>7.4</span> My tin is damaged/dented, what can I do?</h3><div><p><p><span class="EOP SCXW65381486 BCX9" data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}">It's a shame when our tins are received damaged or dented. Unfortunately there's no way to prevent this. When your tin is damaged in such a severe way it impacts the product inside, we kindly like to receive a photo of this. Please forward this to our Customer Service Team at <span class="TextRun SCXW65381486 BCX9" lang="NL-NL" xml:lang="NL-NL" data-contrast="auto"><span class="NormalTextRun SCXW65381486 BCX9">klantenservice@tastea.eu. We'll see into a fitting solution.</span></span></span></p></p></div><strong>Exchanging</strong><h3><span>8.1</span> Can I exchange a product?</h3><div><p><p><span data-contrast="auto">When you'd like to exchange a product, please return it to the address below. We'll return the payment amount to your account within 14 business days. Afterwards you can place a new order in the webshop.</span></p><p><i><span data-contrast="auto">tastea B.V.</span></i><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p><p><i><span data-contrast="auto">Returns Deparment</span></i><br /><i><span data-contrast="auto">A. Hofmanweg 42</span></i> <br /><i><span data-contrast="auto">2031 BL, Haarlem</span></i><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> <br />The Netherlands</span></p></p></div><h3><span>8.2</span> Do I need to return the included gift as well?</h3><div><p><p>If your order came with a gift and you need to return 1 or more items from your order, the gift needs to be returned as well.</p></p></div><h3><span>8.3</span> Can I change or cancel my order?</h3><div><p><p><span data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}">If you didn't finalize payment on your order, we're able to cancel it on our side. When you've already finalized payment, we'll need to check if the order is already shipped. If your order is already shipped out to you, you may return this to;</span></p><p>tastea B.V.<br />Returns Department<br />A. Hofmanweg 42<br />2031 BL Haarlem</p></p></div><strong>Other</strong><h3><span>9.1</span> I'd like to have my data deleted from your database, how do I do this?</h3><div><p><p><span class="EOP SCXW218818397 BCX9" data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}">Whenever you'd like to have you data deleted, just contact our Customer Service and let us know what data you'd like to have deleted. We'd love to help you and will act accordingly within the legally required timeframe. </span></p></p></div><h3><span>9.2</span> Where do I read the Terms and Conditions?</h3><div><p><p><span class="TextRun SCXW30281310 BCX9" lang="NL-NL" xml:lang="NL-NL" data-contrast="auto"><span class="NormalTextRun SCXW30281310 BCX9">Please find the Tastea Terms and Conditions on our <a href="https://www.tastea.eu/en/service/general-terms-conditions/ ">website.</a></span></span></p></p></div><h3><span>9.3</span> How can I edit my Personal Information?</h3><div><p><p><span class="TextRun SCXW268319709 BCX9" lang="NL-NL" xml:lang="NL-NL" data-contrast="auto"><span class="NormalTextRun SCXW268319709 BCX9">Wil je jouw </span></span><span class="TextRun SCXW268319709 BCX9" lang="NL-NL" xml:lang="NL-NL" data-contrast="auto"><span class="ContextualSpellingAndGrammarError SCXW268319709 BCX9">bezorgadres</span></span><span class="TextRun SCXW268319709 BCX9" lang="NL-NL" xml:lang="NL-NL" data-contrast="auto"><span class="ContextualSpellingAndGrammarError SCXW268319709 BCX9">aanpassen</span></span><span class="TextRun SCXW268319709 BCX9" lang="NL-NL" xml:lang="NL-NL" data-contrast="auto"><span class="NormalTextRun SCXW268319709 BCX9"> of wil je het account omzetten naar een andere naam? Dat kan. Log in </span></span><span class="TextRun SCXW268319709 BCX9" lang="NL-NL" xml:lang="NL-NL" data-contrast="auto"><span class="SpellingError SCXW268319709 BCX9">in</span></span><span class="TextRun SCXW268319709 BCX9" lang="NL-NL" xml:lang="NL-NL" data-contrast="auto"><span class="NormalTextRun SCXW268319709 BCX9"> het account en ga naar het kopje ‘Mijn Account’.  Hier kun je jouw gegevens aanpassen. </span></span><span class="EOP SCXW268319709 BCX9" data-ccp-props="{"201341983":0,"335559739":160,"335559740":259}"> </span></p><p> </p><p>Would you like to change your delivery addresses or change the name tied to your account? All this is possible when you log on to the account and head over to 'My Account'. You can change all of it here.</p></p></div><h3><span>9.4</span> I'm not able to log on to my account, what should I do?</h3><div><p><p><span class="TextRun SCXW211472889 BCX9" lang="NL-NL" xml:lang="NL-NL" data-contrast="auto"><span class="NormalTextRun SCXW211472889 BCX9">When you're trying to log on to your account and you're greeted with an error, you can reset your password by using the link 'Forgot password?'. We'll send an email to the email address known to us. Beware: Occasionally this email ends up in your unwanted folder. If you're still unable to access your account after this, contact our customer service department.</span></span></p></p></div><strong>Loyaltea</strong></div>